How s98 Protects Your Account and Payments
We handle your personal information with the same care we apply to every transaction on our platform. This policy explains what data we collect, how we use it...
Our Privacy Commitment to Pakistan
s98 operates under the laws applicable to our jurisdiction and the regions where we're accessible. We collect information you provide directly—your name, email, phone number, and payment details—plus data generated when you use our platform, such as login times, game activity, and deposit history. We use this information to verify your identity, process your JazzCash, Easypaisa, SadaPay and Raast transactions, prevent fraud,
and improve your experience. We do not sell your personal data to third parties. Your information is encrypted and stored on secure servers. We retain account data for as long as your account is active, and for a period after closure to meet legal obligations where applicable.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions and Data Requests
If you have concerns about how we handle your data or want to request access to your personal information, our support team is available to help. You can contact us through multiple channels, and we'll respond within the timeframe required by local law.
Email Support
Send privacy inquiries to our dedicated support inbox. We respond to data access requests and privacy concerns within five business days.
Live Chat
Chat with our support team directly from your account dashboard. Available during peak hours to answer immediate privacy and security questions.
Account Settings
Manage your privacy preferences, review connected payment methods, and update your contact information directly from your account dashboard.
How We Earn Your Trust
Our privacy practices are built on transparency, encryption, and compliance with the laws governing our operations. We regularly audit our systems, limit employee access to sensitive data, and...
Encryption
All data transmitted between your device and our servers uses industry-standard SSL encryption. Your payment details and account credentials are...
Fraud Detection
We monitor account activity for unusual patterns and verify large withdrawals before processing. This protects both your account and our...
Limited Access
Only authorized staff can access your personal information, and only when necessary to process transactions, resolve disputes, or comply with...
Data Minimization
We collect only the information needed to operate your account, process payments through SadaPay and Raast, and meet regulatory requirements...
Regular Audits
Our security systems are tested regularly by internal teams and external specialists to identify and fix vulnerabilities before they become...
Incident Response
If a security issue occurs, we investigate immediately, notify affected users, and take steps to prevent recurrence. Transparency is our...
Privacy Policy Alignment
Our privacy practices remain consistent across all s98 pages and services. Whether you're reading our terms, exploring the lobby, or managing your account, the same data protection standards...
| Terms of Service | Our terms outline your rights and responsibilities; this privacy policy explains how we handle your data within that framework. |
|---|---|
| Payment Terms | Payment-specific policies for JazzCash, Easypaisa, SadaPay and Raast transactions are detailed separately but follow the same privacy principles. |
| Cookie Policy | We use cookies to remember your preferences and keep you logged in. Our cookie policy details what we track and how you can control it. |
| Account Security | Your password, two-factor authentication settings, and login history are protected under the same encryption and access controls as your payment data. |
| Withdrawal Verification | When you request a withdrawal, we verify your identity using the same data-protection standards we apply to deposits and account changes. |
| Third-Party Integrations | Any third-party service we use—payment processors, analytics tools, or support platforms—must meet our privacy and security requirements. |
| Policy Updates | If we change this policy, we'll notify you via email and give you time to review the changes before they take effect. |
Core Elements of Our Privacy Approach
Our privacy framework is built around the specific needs of players in Pakistan. We've designed our data handling to work seamlessly with local payment methods, support...
Local Payment Integration
JazzCash, Easypaisa, SadaPay and Raast are integrated directly into our platform. Your payment data flows securely through our systems and is never shared unnecessarily.
Account Verification
We verify your identity once during signup using information you provide. This protects your account from unauthorized access and ensures withdrawals go to the right person.
Withdrawal Security
Before processing a withdrawal, we confirm your identity and the destination account. This extra step prevents fraud and keeps your funds safe.
Session Management
Your login sessions are encrypted and time-limited. If you're inactive, you'll be logged out automatically to prevent unauthorized access on shared devices.
Device Recognition
We track which devices access your account. If we detect a login from an unfamiliar location or device, we'll ask you to verify your identity.
Data Retention
We keep your account data while you're active and for a limited period after closure. Old transaction records are archived securely and deleted according to legal requirements.